Position Summary

The Collections Manager is responsible for managing delinquency and rent collection activities across the residential portfolio. This role serves as the primary point of contact for past-due resident accounts and is accountable for minimizing delinquency through proactive communication, payment arrangements, legal notice administration, court coordination, eviction processing, and collection reporting.

Essential Duties and Responsibilities

Rent Collections & Resident Account Management

• Monitor delinquent accounts across the Indigo portfolio and initiate collection efforts promptly.
• Contact residents regarding past-due balances through approved communication channels. Clearly communicate balances owed, payment expectations, deadlines, and available resolution options. Add in follow-up
• Develop, implement, and oversee individualized payment plans for delinquent residents, maintaining consistent communication and accountability throughout the repayment process.
• Review resident ledgers for accuracy and research account discrepancies.
• Process account adjustments related to returned payments, non-sufficient funds (NSFs), move-ins, move-outs, and other resident accounting matters.
• Collaborate with onsite teams to resolve account issues that may impact collections.
• Initiate and oversee bad debt recovery processes, including securing judgment, wage garnishment and bank levy administration, and follow-up on outstanding balances

Notices, Compliance & Legal Administration

• Prepare, distribute, and maintain documentation of required late rent notices, demand notices, and other collection-related correspondence.
• Ensure all collection activities comply with company policies and applicable federal, state, and local regulations.
• Interpret and apply lease provisions related to delinquency, collections, and resident obligations.
• Maintain accurate records of resident communications, notices served, payment commitments, and legal actions.

Eviction & Court Coordination

• Coordinate eviction filings and related documentation in accordance with legal requirements and company procedures.
• Track legal deadlines, court dates, hearings, judgments, writs, and possession schedules.
• Prepare and organize supporting documentation for legal proceedings.
• Serve as a liaison between property teams, attorneys, courts, and law enforcement agencies.
• Coordinate writ execution and possession activities with the appropriate authorities and onsite teams.
• Attend court hearings when required and represent the company's interests as permitted.

Reporting & Portfolio Performance

• Maintain portfolio-wide delinquency tracking and collection records and prepare reporting to leadership
• Monitor aging reports, payment plans, legal actions, judgments, and collection status.
• Identify opportunities to improve collection processes and reduce portfolio delinquency.
• Support monthly accounting close activities and reconciliations related to accounts receivable and resident balances.

Qualifications

• Associate's degree in Business, Accounting, Finance, Property Management, or a related field preferred; equivalent experience may be considered.
• Minimum of 3 years of experience in collections, property management, accounts receivable, resident accounting, or a related field.
• Multifamily housing experience strongly preferred.
• Working knowledge of landlord-tenant laws, eviction procedures, and collection practices preferred.
• Experience with property management software; Yardi experience preferred.
• Proficiency in Microsoft Office, particularly Excel, Word, Outlook, and Teams.
• Excellent written and verbal communication skills.
• Strong organizational and time-management abilities with the capacity to manage multiple priorities and deadlines.
• Ability to analyze financial information, identify discrepancies, and resolve issues accurately.
• Ability to maintain confidentiality and handle sensitive resident and financial information professionally.